Frequently Asked Questions

All your data is stored exclusively on your device. We don't have cloud servers, user accounts, or any way to access your documents. When you save a document, it stays in your phone's secure storage area.

No. This is intentional — it's a privacy feature, not a limitation. Your sensitive travel documents never leave your device. If you want to preserve your data, you should back up your device using iCloud Backup or iTunes.

If you lose your phone and don't have a device backup, your data will be lost. This is the trade-off for true privacy — we can't recover data we never had access to. We recommend regular device backups if you want data protection.

No. We don't use any analytics SDKs, advertising networks, or tracking services. The only external service we use is Sentry for crash reporting (which can be disabled in settings). Crash reports contain only technical information — never your documents or personal data.

All your data is permanently deleted when you uninstall the app. There's no way to recover it afterward since we don't store anything externally.

The app supports Passports, National IDs (front + back), Visas/Residence Permits, and Airline Tickets. You can capture documents using your camera, import from your photo library, or import PDF files.

When you add an expiry date to a document, we schedule a cascade of reminders. For passports, you'll get notified at 6 months, 3 months, 6 weeks, 1 month, 2 weeks, 1 week, and on the expiry day. Different document types have different schedules optimized for their renewal timelines.

OCR (Optical Character Recognition) automatically detects expiry dates from your documents. Point your camera at a passport or visa, and the app will try to read the expiry date. All processing happens on your device — images are never uploaded. You always confirm detected dates before they're saved.

The app uses profiles to organize documents by family member, but all data stays on your device. There's no shared access or sync between devices. If you need to share a document, you can export it using the system share sheet and send it via AirDrop, email, or messaging.

Yes! The app works completely offline. You can add documents, view them, and receive reminders without any internet connection. Perfect for traveling.

Free includes 1 profile and up to 5 documents with full functionality — including OCR scanning, expiry reminders, and document sharing. Pro ($14.99 one-time) unlocks unlimited profiles, unlimited documents, combined PDF export, batch export (ZIP), and biometric app lock.

No. Pro is a one-time purchase of $14.99. Pay once, own it forever. No recurring charges, no subscription fatigue.

Yes. Go to Settings in the app and tap "Restore Purchases." As long as you're signed into the same Apple ID, your Pro purchase will be restored. Note: your documents won't transfer — only the Pro unlock.

All purchases are processed through the App Store. For refunds, you'll need to request one through Apple. Go to reportaproblem.apple.com and follow their refund process.

Check that notifications are enabled for Travel Document Vault in your device Settings → Notifications. Also ensure you've added an expiry date to your document — reminders are only scheduled when there's an expiry date.

OCR works best with good lighting and a flat document. Try adjusting the angle or lighting. If detection fails, you can always enter the expiry date manually. OCR is assistive — it's designed to help, not replace careful data entry.

Probably not. Your data is saved automatically when you add or edit documents. A crash shouldn't cause data loss. Reopen the app and check your documents. If you're seeing issues, please contact us at support@traveldocumentvault.com.

No. Travel Document Vault is a personal organization tool only. It does not replace official documents, verify authenticity, or guarantee compliance with any immigration requirements. Always carry your original documents when traveling and verify requirements with official government sources.

Reminders are a convenience feature and should not be your only reminder system. We are not liable for missed deadlines, expired documents, or any consequences resulting from reminder failures. Please see our Terms of Service for full details.